I’m not even sure where to start with this to be honest…I’ve never been a part of anything like this. Looking back a week ago (MacKiev 2 weeks late with Family Tree Maker 2017 release, still “getting close”) I think everyone expected a quick release, as Mackiev got closer. Instead we had a week of silence, followed by a new plan to use pre-release purchasers to expand the Beta test process, in the hope that they finally have enough resources to finish their software Mackiev FTM Update.
I could write about ridiculous it is to only allow 48-hours of Beta testing, and how poorly prepared for this they were (example: they scramble to create a test plan/group/protocol a week after their target go-live, cheer that they were able have 5,000 Beta testers a week after that, but another week later they need 25,000 Beta testers to finish the effort), but I’m just about beyond words. This is not normal, it’s not to be expected, this is NOT how commercial/enterprise software is developed/deployed, this is not the mark of a company you can trust to continue to manage, support, and grow a product. This is as close to a disaster as I can envision.
In my post last week I prefaced it by saying that I felt confident we’d eventually be satisfied with the product, that they would release it, and it would all be ok. Most of that is gone today, and I have little confidence that Mackiev will be able to deliver a viable commercial software product going forward. Even if they eventually complete this release, there should be no faith they can do it again in the future. I will be test driving the product when they finally release it Monday (and Monday?!?!?! why release an update on Thursday, but not release the product until 4 days later??), and blogging about it, and Family Tree Maker will continue to be my genealogy software for the short term…but the clock is ticking before it’s time to migrate to the next product.
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