Product Review: DeedMapper 4.2 – An essential tool to bring land purchases/sales into your Family History research

Product Review: DeedMapper 4.2 – An essential tool to bring land purchases/sales into your Family History research
(Note: As always, we receive no financial benefit or consideration for any product or service we review/recommend/discuss here. Everything we discuss is our opinion alone, and we talk about it because we use it.)

Our Ahab-like quest to build links between a group of Tradewell residents of upstate NY in the early 1800’s got a big boost with the discovery of a great new tool: DeedMapper (Direct Line Software)

About two months ago we came across a call to help index exactly the set of records we’d hoped to find, as we tried to build past one of our largest brick walls:  FamilySearch’s New York Land Records, 1630-1975 (Link). This is a collection of all of the NY Deed/Mortgage/Grantor/Grantee books including Schoharie, Albany and Delaware counties from the 1790’s onward. In advance of any Index, we went through every deed in Schoharie county from 1797 through 1845 (when we know our brick wall relatives moved to Wisconsin Territory) and found a gold mine of data.

But very quickly, we ran into the dreaded “Metes & Bounds” problem which we’d read about. Most of our land research has been in areas settled after Western migration when the US Government laid out a grid system that is much easier to determine where land was. Metes & Bounds (Wikipedia) describes land based on landmarks on the property itself, like this:

“Beginning at a Willow tree near the Schoharie Creek marked on the east side with the Letters C.E. and runs thence south fifteen degrees east ten chains and sixty links, thence East twenty five chains, thence north twenty one degrees thirty minutes east thirty two Chains, thence north ten chains fifty links, thence west seventeen chains and fifty links to the Schoharie creek, thence along said creek to the place of beginning”

This makes it nearly impossible to map out what a piece of property looked like, or where it might have been located. But DeedMapper was created to draw a plot based on these property descriptions, and it allows you to overlay the properties on a map. We’re here to tell you, it works well and it’s now a key tool in our tool kit.

The tool has an easy “wizard” like entry window for new deeds, and we had the hang of it the first deed we entered. Essentially, we just had to breakdown the original deed description at each use of “thence”, like this:

  • Beginning at a Willow tree near the Schoharie Creek marked on the east side with the Letters C.E.
  • thence south fifteen degrees east ten chains and sixty links,
  • thence East twenty five chains,
  • thence north twenty one degrees thirty minutes east thirty two Chains,
  • thence north ten chains fifty links,
  • thence west seventeen chains and fifty links to the Schoharie creek,
  • thence along said creek to the place of beginning

The Deed entry screen walked us through each of those lines, until we had our first plot!

DeedMapper - One plotThe next thing we wanted to do was see this on a map, and while DeedMapper has many local maps for purchase, they suggested we download free USGS Topographical maps instead…which worked perfectly because the Schoharie Creek was dammed up in the late 1920’s and no longer runs where any of these property descriptions ran 100 years earlier. The USGS Topo map we downloaded was from 1903, so we were able to get much closer to where the creek ran in 1806.

We found it very easy to move the plots to fit marks on the maps, the feature called “meandering” was especially useful times when the boundary line is described as “along said creek”.

The software is of an older vintage, and it reminds us of a time before ribbons and web interfaces, but it’s more importantly rock solid, well coded, and it does exactly what’s needed. It doesn’t need to be fancy, or modern, it just needs to work and it does.

Just as importantly, DeedMapper support is exemplary! When we first emailed about how we could buy the product without a CD/DVD drive, we had an almost instant reply from a human who is clearly deeply involved in the product. He solved that issue, and then gave us the great info on the USGS maps instead of trying to sell us their own maps. Combined with the great community that’s grown up around this product, with customers sharing their own plotted deeds to the extent that some counties in several states are full mapped, and available for free, it’s clear that one way or another we’re going to get what we need going forward for this software to help us in our genealogical quest.

About the only thing we didn’t like was that DeedMapper is Windows-only, and we do all of our family history on a Mac. Luckily we’re multi-OS, and we’ve been running the program on a MS Surface tablet with no issues.

So, what can you do with DeepMaper and these old Deed books? Next week we’ll give you an example of how we used it to attack some of the questions we’ve been hunting since we first posted about the Tradewell family over a year ago, but here’s what we immediately saw when we drew our first 3 plots…that we thought were just random, unrelated properties:

DeedMapper - Plots

The story of how DeedMapper helped prove a family relationship for us continues here: How to leverage the power of deed records in Family History research

It’s time to stop giving attention to “Ethnicity” and genetic admixture

It’s time to stop giving attention to “Ethnicity” and genetic admixture

[One quick note: As always, we receive no financial benefit or consideration for any product or service we review/recommend/discuss here. Everything we discuss is our opinion alone, and we talk about it because we use it.]

Ancestry has made a lot of noise recently when they updated their Ethnicity estimates, and the now intensified debate about the “accuracy of DNA tests” and the confusion among the general public makes it clear: as a community of serious researchers, we need to be the voice of reason when it comes genetic admixture and call it out for dubiously valuable, largely inaccurate parlor trick that it is. Here’s why:

Ethnicity cannot be tested for. Ever.

Ethnicity is a social construct. Period. If we look at any test, any genealogical tree or other determination it will not build a social link to ones ancestral background. Michael hasn’t been to Ireland, but I have, and despite being able to trace 12.5% of my 3x great grandparents to Ireland, and Ancestry’s admixture pointing to an Irish background, I am not Irish. I visited Ireland as an American…a very obvious American. As will Michael when he visits. Nor will he be mistaken for Beninian when we visit Benin. We are Americans, some with European ancestors some with African ancestors as well, but even with a perfect admixture that could pinpoint our ethnic ancestors exactly…we’re still not German, or Cameroonian, or English/Irish, etc. You can’t test for it, and DNA gives you no indication of how someone identifies ethnically. And that’s important, because Ethnicity is only about how someone identifies themselves and/or how others identify them…it’s not based on a gene. Neither is race, but that’s another rant for another day.

We need to voice a supportable, honest, accurate narrative to drive continued testing…one that will continue after the “Ethnicity” emperor is shown to have no clothes.

It’s not honest

All DNA testing companies, especially 23andMe and Ancestry, are for-profit enterprises that have a strong incentive to grow their number of DNA tests. The larger the test database, the more money the companies charge to sell access to your data. This isn’t to say they are selling personally identifiable data, the data is largely de-identified and aggregated, but it’s YOUR data…and it’s very, very valuable. 23andMe survives almost entirely on the revenue generated from your data, and it’s likely Ancestry is generating a large amount of their revenue from your DNA data as well. And no one’s advertising “come test with us, we are selling to great causes like Michael J. Fox Foundation” [23andMe], they are basing their sales pitch on the shiny bauble that gets the tests in the door: Ethnicity and pretty graphs. The more we play into the Ethnicity debate

It’s not our tool

Ethnicity (as determined by genetic admixture), has almost no genealogical or family history value, and the results will never break a brick wall or significantly add to your family’s stories. First, all of the major providers target who your genetic ancestors were 800-1000 years ago. Even those of us with great trees rarely go back to 1000-1200 AD…and we doubt there would be much value in anyone researching our 28th great grandparents. We have over 1 million 18th GGP’s. Admixture doesn’t rank even among the top 20 tools we use to build our trees, and it doesn’t deliver us any value.

It’s not accurate, and it’s not scientific

16kEthnicityThe biggest red flag from Ancestry’s last update was this: they increased the reference samples from 3,000 tests to 16,000. They have literally spent the last 4 years selling “Ethnicity” to the general public as a great reason to build Ancestry’s test database, even though the entire house of cards was built on 3,000 reference samples. There is no statistically valid data that be gleaned from 3,000 total samples as they relate to our genetic ancestors 1000 years ago. Again, we each had MILLIONS of ancestors 30 generations ago…and to use 3kEthnicity3,000 for all genetic admixture just demonstrates the shoddy science that underpins this process. Even 16,000 is a ridiculously small sample…even if they were each perfectly tied to a region 1000 years ago. “Ethnicity” is just enough science to seem valid enough to be scientific…and just scientific enough to justify the pretty graphs that facilitate the selling of more tests.

It’s hurting genealogy, and it will ultimately turn the public off of genetic DNA testing

Youtube is rife with videos of the general public discussing their “inaccurate” DNA tests, with the testee going into great detail about how they know their Ethnicity and they see something they don’t expect, the test is wrong. There are now new discussions everywhere with people questioning the entire testing process when the “results” can be changed so dramatically by a change by Ancestry. Ancestry is aware of the strain this update is having on the general public, and we can see the efforts they’re making to try and calm people as they go through the update. There are explanations, surveys, etc. to try and make sure the public doesn’t freak out about this change. It’s all just adding more weight to the idea that these tests aren’t accurate/reliable. Since the entire business case for the public taking these tests has been “Ethnicity”, once that’s being exposed as the subjective “art” that it is, the only reason for people to test is being questioned. We will hit a tipping point where our relatives are going to think of DNA testing as a “scam” that’s of no value/dangerous, and it’s going to make the process of getting tests that much harder.

So, what can we do? What impact can we have? Honestly, not much…at least not immediately. But, as the people serious about genealogy we can start being the voice of reason and begin to lay out a better justification for why the public should test, even if the focus of the commercial testing companies is only on adding more samples to their databases. If the thought-leaders and respected voices in the communities turn their back on genetic admixture, that will eventually drive the discussion.

To that end, here’s our suggestions:

  • Stop discussing “Ethnicity” as a testable value – Push back on this basic premise and start to educate the public on why DNA tests have no value as it relates to how they identify ethnically.
  • Don’t give genetic admixture a place at the table – We should no more engage in admixture as a point of genealogical value as we phrenology. They both sound scientific, and their proponents would like them to be seen as science, but neither are science. Even making an anti-admixture discussion elevates it to a “con” in a pro vs. con debate. We need to stop engaging in a debate of equal positions with admixture.
  • Develop other reasons the general public, and our relatives, should submit tests – The tens of millions of tests in various databases have a HUGE value to the genealogical community, and we all benefit as more tests are added. We need to voice a supportable, honest, accurate narrative to drive continued testing…one that will continue after the “Ethnicity” emperor is shown to have no clothes.
  • Be honest with our relatives as they test and help them, and the general public, understand how these tests play into the for-profit world – Those who take tests aren’t purchasing a product, they are the product. 23andMe and Ancestry needs those tests to make a profit, and it’s the only reason why they offer these tests. Let’s discuss that, and what we get in return, to level set everyone’s expectations. If we don’t set these expectations, some scandal will do it for us, and when negative public opinion sets in, we likely will lose the value of having non-experts testing.

Bottom line is that we can see how the reality of DNA testing doesn’t match the perception of the testing public, and all eggs are in the “Ethnicity” basket. As that basket starts to fray, we can either be a part of the rational message that keeps this testing world moving forward, or we can be reactive and wish we could go back to the “good old days” when people were testing without us having to fight for each one.

Ancestry.com takes another step away from its genealogical roots…

Ancestry.com takes another step away from its genealogical roots…

We could see it coming…back in March of 2017, one of our first blog posts was about Ancestry.com’s new tool “We’re Related” (We’re Related app is a lot less frivolous than it first appears). It was a bit of a “hot take” about how it was less silly than it seemed and how it could be very powerful if it’s expanded to a tool that is predictive of your matches.

We’re Related is making suppositions based (apparently) on an algorithm that can draw the line between what you know, and what it guesses is true, to build a potential line for you. If this technology is ever leveraged against some of my brick walls instead a gimmick like linking me to Blake Shelton, Ancestry might really be on to something.

Before we take any victory laps…we have to admit, we were incredibly naive. We never guessed that Ancestry would take this powerful technology and use it to take it’s worst, most frustrating feature, and make it much more dangerous.

The new feature is the “Potential Father/Mother” suggestion, and I’m going to let Carolynn ni Lochlainn detail all the challenges of this new tool, and the risks, in her SPOT ON “From Paper to People” Podcast #27 (From Paper to People: What I Hate About New). Please listen, but her upshot is that this feature is an easy way for those new to genealogy to quickly build out their trees, and the tool forces you to create the ancestor without any sources attached.

One of the biggest drawbacks of Ancestry is the Public Trees that are so often inaccurate, and are often built solely on other people’s unsourced trees. Now, it’s a certainty that these trees are going to start to mushroom, and by design have NO citations attached to the new ancestor.

Ever wonder why Ancestry has delivered even more accurate admixture and even prettier graphs, but none of the tools needed to do serious genealogical research? It’s because there’s no additional revenue from genealogical tools.

The good news is that we as serious users can avoid the downfalls, and use the predictive part of this feature to do the research for us, but then to immediately attach the citations to the newly added ancestor. We, as a community, can also make sure we NEVER use a Member Tree to support a fact. You can link the Member Tree ancestor to yours, but make sure all facts are unselected before you link them. They will see your additional work, and you them, but you will not perpetuate their unsourced facts.

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But, Ancestry.com isn’t packed full of serious hobbyists/professionals and “Potential Parent” is going to take the problem of Member Trees and make it explode it beyond what we could have imagined. At some point, the tree feature in Ancestry is going to be unusable. Ancestry.com will continue to be a great source of primary research, but it will be nothing more than a data repository for those of us who are serious about this work.

And, back to our naivety…the most frustrating thing is that we should have known better. Again, going back to our vaults, we saw right away that AncestryDNA is here to support genealogy ONLY because it’s a good way to gather DNA tests (Dancing with the Devil: The Tradeoffs of Modern Genealogical Research). Once Ancestry realized that pushing pretty graphs and “ethnicity” was the best way to sell more tests, they pivoted and met their true goal with these tests: the largest DNA database that will generate a tremendous amount of revenue from drug companies, etc. who can leverage your tests to understand how their drugs might work. Ancestry now (or soon will) make more money from monetizing your DNA than it does from supporting our genealogical work.

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How did the public records “Reclaim the Records” paid to get show up here, for paid members only?

Ever wonder why Ancestry has delivered even more accurate admixture and even prettier graphs, but none of the tools needed to do serious genealogical research? It’s because there’s no additional revenue from genealogical tools, but putting more effort into the graphs will drive more people to test, which will grow the database, and grow the revenue stream.

As a community we have to get ready to accept that Ancestry is not a partner in our work, and is not in business to support us or our needs. They exist to generate revenue, and as long as that interest and ours intersect, we’re good, but as they make more money from other streams they are going to sacrifice our needs to focus on revenue. You’re already seeing that with things like “Potential Parents”, more admixture, and their new collections consisting of public records gathered at great expense by groups like Reclaim The Records and putting them behind the paywall.

The genealogy features of Ancestry are still there, for now, but the bad Member Trees we suffer through today are likely going to be remembered as the golden age of online genealogy research.

 

There’s no other way to put it – MacKiev’s Family Tree Maker is garbage

There’s no other way to put it – MacKiev’s Family Tree Maker is garbage

One quick point, as always, we receive no financial benefit or consideration for any product or service we review/recommend/discuss here. Everything we discuss is our opinion alone, and we talk about it because we use it.

It’s been a year since MacKiev’s Family Tree Maker dominated this blog, as they struggled to deliver their first version since they took over from Ancestry, and this is what we’ve learned: MacKiev’s Family Tree Maker is garbage.

It’s strong language, but their product continues to be literally dangerous to your data. FamilySync has been a COMPLETE disaster since the moment it was promised (then delivered 4 months late), with MacKiev choosing a synchronization strategy that creates data corruption. Companies like RootMagic have delivered sync without issue, and without risk. But nearly a year since MacKiev finally delivered their FamilySync, it’s still buggy and unreliable. It’s dangerous to your work. It’s garbage.

We’re starting to think that it would have been better to let Ancestry kill the product off. It would have been a hard year, but at least we wouldn’t have wasted that year hoping that MacKiev could actually create/support software.

First off, let me say that I have a LOT of experience working with software delivery…with both commercial products and deploying/supporting in-house developed software. I’ve been doing it for 25 years. And if this was product was deployed in the large corporate environment I currently manage for a Fortune 50 company, we’d pull it out. At all costs. We’d never support this horrible effort, with so little partnership from the vendor.

And, for you loyal readers, you might be asking why we’re using FTM anyways. Didn’t we give away free copies of RootMagic to readers who’d paid for the FTM upgrade last August when MacKiev couldn’t get their act together? We did. And we still use/love RootsMagic…but…

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“Thank you for stopping your work and spending an hour backing up your data, but our TreeSync is so fragile it’s best you put off more research for another 2 hours or so because we don’t know how to design state-aware data synchronization”

The way RM manages citations just isn’t workable for how we support facts in our trees. For example, we created a custom citation in RootsMagic for the 1900 US Census for Roman and Mary Jones and copied the source to each of the 3 Roman’s facts supported by the citation (Name, Birth, and Residence). When we run a TreeSync with Ancestry, everything went off as expected, but it created 3 separate copies of the same citations…one for each fact. Additionally, there’s no central place to manage/edit/view all sources for a tree, which makes it VERY hard to update citations, etc.

So, we still use RootsMagic for our 60+ speculative trees, but we went back to using FTM for our main, public tree.

Since going back to Family Tree Maker, it’s been one disaster after another. First, there was the months of “Orange” sync status late in 2017 (which we missed, luckily, because we’d kicked them to the curb). About 6 months ago we had to start over and re-download the tree from Ancestry, which destroyed all of our source citations. After two months of work, the database corrupted, and we started a cycle of restoring databases, and getting about a month’s use of Family Tree Maker, and then hitting corruption. We have to restore, and repeat the process.

It really seems that this corruption is happening during FamilySync, and if that’s completely inexcusable. Their sync process HAS to be robust enough to not commit records until the system has no risk of corruption. I’ve worked with data replication since 1997 and every tool has a non-destructive method of committing data, and backing out changes if there’s failure/corruption. Plus, RootsMagic has figured this all out…we sync constantly, and there’s never red/orange/green OR corruption. Just repeated success.

The issue is just with MacKiev.

We’ve figured out how to mitigate the risk of FTM corrupting our data by doing constant syncs (change a record, sync, change another record, sync, etc.) and by reviewing the sync reports each time. For example, the last time we had sync stop working, we noticed that the marriage record for Felice’s side of the family was causing changes in the birth record attached to Rick’s grandmother. By deleting both facts we were able to sync successfully and then re-add the facts, and not have to resort to a restore…but I’m only comfortable doing this because I have 20+ years working with/troubleshooting database issues.

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Five easy steps to have your data corrupted anyways!!

But the real nail in the coffin is how MacKiev has chosen to deal with their corruption issues. Instead of architecting a proper deployment, or fixing their code, or building in better error trapping, they turn it back on the users of their product to protect themselves from Family Tree Maker’s failures. They are insisting that you add the following steps to every FamilySync:

  • Backup your database (32 minutes for our 3700 person tree)
  • Compress your database (6 min.)
  • Wait for Green conditions (0-240 min.)

Recently, we did a day’s worth of tree building and citing/sourcing (6 hours) and then we had to stop our work and take nearly an hour to sync. Then, we waited for 2 hours for MacKiev’s FamilySync  to go back to Green. Then, the database corrupted anyways, and we lost all 6 hours of work and had to repeat it.

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When you see this, you’re screwed…they corrupted your database and you lost everything you did since your last backup!!

If we back up every hour, we risk less data, but we cut our productivity in half (work an hour, back up for an hour)…assuming we don’t have to wait for Green.

In the mean time, I switch over the RootsMagic and work on some speculative side project, with regular FamilySync’s, while FTM is dead in the water waiting to “Go Green”.

As much as I have invested in Family Tree Maker, and as much as it is the tool that really meets my reporting needs the best, We’re starting to think that it would have been better to let Ancestry kill the product off. It would have been a hard year, but at least we wouldn’t have wasted that year hoping that MacKiev could actually create/support software.

TEST DRIVE: My 48 hours with the new Family Tree Maker 2017

TEST DRIVE: My 48 hours with the new Family Tree Maker 2017

I finally was notified Friday night of my eligibility participate in MacKiev’s 48-hour beta test of FTM2017. While I have been, and will continue to be, critical of the process (Mackiev’s latest update engenders even less confidence, puts 2017 release 3 weeks behind with no firm date for release) I was largely happy with the new software, and can’t wait for it to go live.

Listen to their advice: Use a practice/non-critical tree for your testing.

I have over 20 years experience testing software releases (MacKiev 2 weeks late with Family Tree Maker 2017 release, still “getting close”), so I’ve been through this before, however for this beta test I didn’t do an exhaustive breakdown of every feature or even attempt to use the new features. I just kept it simple, focused on how to sync with my existing FTM 3 trees that were linked to Ancestry.com, and went through a few generations of new ancestors to a speculative tree I’d chosen to test with.

That brings me to my first impression. Listen to their advice: Use a practice/non-critical tree for your testing. My concern wasn’t about data loss, and I don’t think there’s a reason to be concerned about that, but since my larger trees have multiple owners/editors/viewers, if I had to re-upload them Screen Shot 2017-04-30 at 3.04.24 PM.pngand reassign those it would be difficult. I feel like it was good I was concerned about that as it relates to a test, and like it will be less of a concern when we’re not limited to a short beta.

Other than that, I feel that the interface was easy to understand, and as a long-time user of Family Tree Maker there were no surprises. Due to a confidentiality agreement I agreed to I won’t go into detail about look/feel/placement of things in the application, but I think it’s safe to say I felt like it was not much of a learning curve going from FTM 3 to FTM 2017. My impression was that overall, FTM 2017 felt more modern, updated and refreshed.

My impression is that this is a mature, (nearly?) ready for production release software package that will be a welcome refresh for FTM users. I have some complaints, but since I can’t yet discuss features or how/if various features have changed, I can’t go into them until Family Tree Maker is released to the public. Generally I’ll say that given MacKiev’s spotty rollout of this product, and some of the complaints I can’t yet detail, Family Tree Maker 2017 is likely to keep me satisfied in the short-to-medium term while I start to research alternatives just in-case this is as good as it gets.

Product Review: Speechpad.com transcription services

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Note: I receive no financial benefit for reviewing/endorsing any of the products/services on this site. All reviews are based on my experiences and may not apply the same for everyone.

One of the first pieces of advice I received when I started tracking my family history was: stop chasing the pieces of paper, get a tape recorder, and sit down with your family and start recording their recollections of your family’s history. (Thanks Tony Burroughs! Black Roots by Tony Burroughs)

As I talked about in an earlier post (read: How to: Getting started researching your family tree), I bought a Sony digital recorder and I’ve used it to record many conversations. At least two of the people I’ve interviewed are no longer with us, so I have some of the only formal oral history from them on-record. But, if you’ve followed the advice and conducted these recordings, what do you do with them? Transcribing them by hand isn’t practical, and ultimately you won’t get around to it…trust me, I type an accurate 80 wpm and I never could do it for more than a few minutes.

Speechpad.com was super easy and straightforward to use, and the output was exactly what I hoped it would be.

I knew I wanted an online transcription service, and since I’d converted my interviews to .mp3 format I figured it would easy to upload and convert. What I didn’t know was how accurate/useful the output would be. As it turns out Speechpad.com was super easy and straightforward to use, and the output was exactly what I hoped it would be.

Process

I visited the site and setup an account, which was all straightforward. When you login you’re taken to the “Upload” screen, which again was pretty straightforward.

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Once the .mp3 file(s) are uploaded, you’re given the option to select how quickly you want the transcript. The prices go up with the urgency, as you’d expect. When I’ve used the service I’ve always selected the “1 Week” option, and it’s never taken more than 2-3 days to get completed.

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You can add a “verbatim” option for $.25/min. that will display all of the stutters, repeated words, filler words, etc. that the standard transcript will remove. Looking at this option (Verbatim Option) you can get a great picture of what the final results will look like. I’ve never used this option since the standard transcript has always worked for my needs.

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Once the transcript is complete you’ll receive an email, and you can download it in several formats (text/RTF/HTML/Word).

Pricing

Basic transcripts (all I’ve ever ordered) start at about $55/hour, with options such as verbatim or rush delivery available as add-ons.

Results

When you download your transcript, you’ll get a file that looks like this:

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What I’ve found is that the transcript is very accurate, and what’s missing/inaccurate is largely spellings of family names or when someone mumbles. To transform the transcript into a usable form, I will save a copy with “Edited” appended to the file, and listen to the recording while I clean up the file. I often have the kids with me for interviews, so there will be several conversations going on or questions from a 5 year old that get picked up by the microphone. I’ll take out irrelevant portions, correct spellings, add in what I hear from the parts flagged [inaudable], and change the font while also adding line numbers.

 

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I also add an introduction explaining the provenance of the transcript, so that years from now if this document falls in the hands of a researcher, they know some of the history behind it. Finally, I’ll copy my edited version of the transcript with “Public” appended, and remove any private or sensitive information (addresses of living relatives, etc.). I convert that Public file to .pdf, and now I can cite this interview by page and line number, and attach it to my public trees!

My first upload was converted to .mp3 incorrectly, and I had a long set of discussions with the Speechpad.com Customer Support team trying to resolve the issue. Even though it was my fault, despite me arguing that it wasn’t, they were completely helpful and went above and beyond to make me happy. They even refunded the original transcription fee and discounted my resubmission…despite it all being my fault! The number of emails they sent until I was fully satisfied was above-and-beyond, and quite impressive.

All in all this is a great service, a reasonable price, easy to use, great output, and fantastic customer service. I’ve found the last transcription service I’ll ever use!